Classroom Support Technician
Position Overview
Build practical technical skills while supporting daily campus operations! The Classroom Support Technician services all general-purpose classrooms and assists faculty and staff across Oakland University's campus with equipment setup and technical troubleshooting.
Working in direct partnership with Events and the ETSS/VIP Technology Support Team, we are seeking dependable students with a strong work ethic and a keen interest in technology to keep university learning spaces running seamlessly.
Hours & Availability
- Fall & Winter Semester: 15 to 25 hours per week (scheduled flexibly around your class schedule).
- Summer Semester: Potential for up to 40 hours per week, depending on campus needs and scheduling.
Key Responsibilities & Training Opportunities
- Advanced Troubleshooting: Proven techniques for diagnosing and resolving classroom hardware, A/V, and equipment issues.
- IT Service Management: Utilizing the TeamDynamix ticketing system to log, track, and manage support requests.
- Professional Communication: Customer support best practices, professional phone and email etiquette, and effective faculty interaction.
Qualifications & Requirements
- Tech Interest & Work Ethic: A strong work ethic and a genuine interest in learning hands-on troubleshooting techniques.
- Reliability & Independence: Ability to manage a schedule, remain punctual and work effectively without direct supervision.
- Communication Skills: Effective oral and written communication skills to support and collaborate with faculty, staff and team members.
- Driver's License: Valid driver's license preferred, but not required.