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Systems Engineer Internship

Systems Engineer Job Description:

            As a Systems Engineer for PCA, you will work with PCA end-users and information technology, IT, personnel as end-user support. Your responsibilities will include the following:

  • To learn and train on the products, policies, and procedures in place at PCA.
  • To maintain a professional demeanor, attitude, and appearance at all times.
  • To represent the PCA corporate IT department as a professional first responder.
  • To work with helpdesk tickets to facilitate solutions for end-user needs.
  • To make phone calls to end-users and vendors for support needs and resolutions.
  • To respond to or create new e-mails to document your work and solutions as needed.
  • To walk the premises to interact with end-users as needed.
  • To test and manage building equipment such as printers and conference room systems to handle the needed upgrades and repairs of these systems
  • To work with other teams as needed for project work, daily tasks, and impromptu outages or needs as they come up.

Your job skills will require you to have or gain the following knowledge:

  • Technical knowledge of computers, laptops, tablets, servers, virtual machine environment.
  • Knowledge of networks (i.e., TCP/IP).
  • Knowledge of Microsoft environments.
  • Experience with Microsoft SCCM, and Active Directory.
  • Experience investigating and resolving help desk service requests and use of help desk software.
  • Understanding of VLAN concepts and configuration.
  • Familiarity with Wireless technologies (Aerohive and Cisco)
  • Familiarity with traffic capture techniques and software.
  • Understanding of DHCP, vLans, VMware and SSH protocols
  • Experience investigating and resolving help desk service requests and use of help desk software.
  • Windows Operating Systems literate.  Desktop and server.
  • Comvault backup experience
  • Strong organizational skills to handle numerous details, deadlines, and requests.
  • The ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
  • Must be able to evaluate and prioritize tasks for efficiency and completeness.