Community Manager Assistant
Position Responsibilities:
- Build a dynamic, online and real-world community
- Nurture the community and interact with users through online properties
- Cultivate relationships with some of the most active users.
- You will be in tune with the community climate and will be able to influence key stakeholders to make critical process changes
- Help with offline marketing
- Mobilize SPEAKers to organize community events
- Recruit ambassadors and buddies
- Work with SPEAK participants and buddies to understand their needs
- Assist in the onboarding process of buddies and ambassadors
- Provide user feedback to the team
- Discover and analyze gaps in the user experience
- Find opportunities to increase user retention
About the Organization
A native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. With more than 10 years in the market, in July 2021 we were acquired by Broadvoice , becoming part of an American group, with a unique position in the market and present in 4 continents: North America, South America, Europe and Africa. Our technology is characterized by ensuring the security and robustness of operations and reducing the technological complexity of Contact Center management, by eliminating barriers between people and technology.
On-site Supervision and Support
Our internships include 24/7 on-site staff to support students working and living abroad. All students will also report to a supervisor at their internship site. Supervisors provide and oversee daily tasks, introduce the intern to team members, and mentor the intern in organizational agility, skill acquisition, and career readiness. Interns complete a midpoint and final evaluation, and supervisors complete a final evaluation of their interns. All work responsibilities and projects are approved in advance.
Academic Credit
Students on an internship have the opportunity to enroll in their home university for credit, or enroll in a course through API to transfer back to their university for credit. Email support-internships@apiexperience.com for more information and a syllabus.
Housing and Excursions
Housing and excursions are included in your internship and will be selectable during the application process.