IT Technical Specialist Intern

JOB SUMMARY

The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The IT Intern position is a great opportunity for students to gain hands-on experience in the field of information technology. Interns will work on a variety of projects.

Information Technology (IT) Intern Duties and Responsibilities

• Assist with providing technical assistance to staff and customers on hardware such as Laptop, Desktops, iPads, Cell Phones and Printers
• Basic end-user support to prevent customer service delays for basic technical issues.
• Install, configure, and troubleshoot computer systems, hardware, and software
• Assist with new users/remove users in Active Directory
• Assist in the maintenance of IT standards and documentation
• Follow established procedures and processes for computer maintenance
• Researching new technologies and tools
• Complete other projects as assigned

JOB RESPONSIBILITIES

• Provides technical support for employees onsite or remotely.
• Assists installing, maintaining, and repairing equipment duties in the office and on the manufacturing floor.
• Responds to and assigns service request tickets following Standard Operating Procedures and best practices.
• Assists in hardware and software deployments following service and asset management procedures and policies.
• Assist with managing IT incident escalations from Tier 1 Help Desk following Standard Operating Procedures and best practices.
• Escalates IT infrastructure issues and provides timely response to customer escalations.
• Documents problem-solving processes, troubleshooting activities, and verification of fix in the Service Management tool through final resolution.
• Applies diagnostic tools to aid in troubleshooting.
• Follows service management standards, policies, and procedures.
• Assist with updating and revising knowledge articles.
• Interacts positively and seeks guidance from other members of the IT teams.
• Performs other duties as they might be assigned.

Information Technology (IT) Intern Requirements and Qualifications

• 3rd or 4th year enrolled in a college or university degree program in information technology or a related field
• Knowledge of computer systems and software
• Knowledge of network and system security
• Familiarity with hardware and software installation
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Able to work independently and as part of a team
• Able to learn quickly and adapt to changing technology

KNOWLEDGE / SKILLS / COMPETENCIES

• Enrolled in a college or university degree program in information technology or a related field
• Strong technical skills, including experience with Windows, Mac, and Linux operating systems, as well as Microsoft Office Suite
• Excellent customer service skills
• Ability to work independently and as part of a team
• Strong Microsoft Office knowledge
• Strong verbal and written communication skills
• Strong organizational and multi-tasking skills