Marketing and Communications Intern

The following posting will be open through Wednesday, April 10, 2024:

MARKETING AND COMMUNICATIONS INTERN

Hiring Salary:  $16.60 per hour

Length of Internship:  May 6, 2024 - August 30, 2024 (end date flexible)

Hours are flexible, up to 40 hours per week

Ann Arbor Area Transportation Authority is an Equal Opportunity Employer

HIRING PROCESS

March 21 – April 10, 2024 - Employment Applications

• Submit an Ann Arbor Area Transportation Authority Employment Application Form (online or paper), completed in its entirety by the posted deadline date.
• Apply online at www.theride.org.
• Paper applications must be received in the AAATA office at 2700 S. Industrial Highway, Ann Arbor, MI 48104 by 5:00pm on the posted deadline date. Paper applications are available at the same address.
• Faxed or emailed applications will not be accepted.
• Late and incomplete applications will not be accepted.

After April 8, 2024 - Interviews will begin

• Interviews will be granted to selected qualified candidates as applications are received.
• Qualified candidates selected for an interview will be notified via telephone.
• Applicants who are not selected for an interview will receive notification they are no longer being considered.

JOB DESCRIPTION

SUMMARY/OBJECTIVE

The Marketing & Communications Intern will support the Public Affairs and Community Engagement department in a variety of marketing projects and programs to enhance the Agency’s reputation, increase use of its services, and deliver a high level of customer satisfaction. This position will provide project management support to the department in development of communications, informational materials, social media, public and media engagement, paid media, production, and general administrative/operations tasks.

Accountabilities and Essential Functions:

1. Provide project management support for marketing campaigns and paid media campaigns
   • Facilitate creative development and reviews
   • Coordinate paid media plans to ensure all assets are developed and trafficked accordingly 
2. Monitor and assist with social media
   • Monitor social media and work with internal team on draft responses to customer concerns/comments
   • Develop social media content calendar to encourage ridership
   • Post content as needed, directed by internal team, including but not limited to service alerts, weekly photos, events, community posts
3. Coordinate customer communications and assist with public relations
   • Coordinate internal review process of press releases 
   • Coordinate the issuance of press releases to key media and stakeholders
   • Monitor media regarding Agency
   • Assist with the execution of monthly newsletters including issuing to stakeholders and posting to website
   • Maintain and update contact lists for key media, stakeholders, and local political positions
   • Track media engagement
   • Assist in updating website for important customer communications such as service updates and Service Alerts
4. Support public engagement
   • Assist team in coordination of public engagement meetings and supplies, including but not limited to preparing for meetings, attending meetings, and coordination of meetings
5. Ensure that department purchases are timely, accurate and adhere to agency policies
   • Coordinate purchases between department personnel and vendors
   • Arrange meetings and document meeting outcomes
   • Order department office supplies
   • Process requests for publications from the public
6. Provide general administrative support and perform other duties as assigned

These examples are intended merely as illustrations of the various types of work performed. Employees are required to perform other related functions as assigned. Please note duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

• Current undergraduate or graduate student or recent graduate in Marketing, Communications, or Public Relations
• Basic knowledge, understanding and use of social media tools such as Facebook, Twitter, Instagram, LinkedIn, YouTube, and TikTok
• Passion for marketing, social media, public relations, public transit
• Hands-on experience with web content editing and CMS platforms
• Excellent communications skills, both verbal and written
• Excellent organization skills with the ability to work under pressure and within strict timelines
• Excellent working knowledge of Microsoft Office Suite
• Knowledge of TheRide system preferred
• Basic knowledge of graphic design software (Adobe Acrobat Pro, Illustrator, Photoshop, Indesign) A PLUS

Physical Demands:

• Stand                           Occasionally
• Walk                            Occasionally
• Sit                                Frequently
• Use of Hands/Fingers Constantly
• Reach                          Occasionally
• Climb                          Rarely
• Crawl                          Not Applicable 
• Squat or Kneel                        Occasionally
• Bend                           Occasionally

Lift/Carry

• Less than 10 lbs          Occasionally 
• 10 - 29 lbs                   Occasionally
• 30 - 59 lbs                   Rarely
• 60 - 100 lbs                 Not Applicable

Push/Pull

• Less than 10 lbs          Occasionally
• 10 - 29 lbs                   Occasionally 
• 30 - 59 lbs                   Rarely
• 60 - 100 lbs                 Not Applicable

Reports to:     

Manager, Public Affairs and Engagement