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IT Help Desk Part Time

Job Overview:

The IT Help Desk Part Time (Tier 1) will gain hands-on experience in providing first-level technical support to end-users. This role is designed to offer interns a learning opportunity in troubleshooting technical issues, managing user accounts, and delivering customer service in an IT setting.



  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Assist with user account management, including account creation, assigning permissions, or password resets.
  • Document and escalate complex issues to higher-tier IT support teams.
  • Learn and apply IT service management principles and practices.
  • Participate in IT projects and contribute to team meetings.
  • Gain exposure to a variety of IT systems and software.
  • Support the maintenance of IT documentation and inventory.



  • Currently enrolled in an undergraduate program related to Computer Science, Information Technology, or a similar field.
  • Basic understanding of computer systems, mobile devices, and other tech products.
  • Ability to communicate effectively in a team environment.
  • Eagerness to learn and grow in the field of IT support.
  • Strong problem-solving skills and attention to detail.


Preferred Skills:

  • Familiarity with Windows environments.
  • Experience with Microsoft Office Suite.
  • Basic knowledge of network troubleshooting.



  • High School diploma or equivalent; must be actively pursuing a degree in a related field.


  • Certifications such as CompTIA A+, Network+ or Security+ are a plus.


  • This is a temporary after school or summer, internship position typically lasting 3-6 months.