Workstation and Mobility Services Analyst /Information Technology Professional

Position Summary

The Workstation and Mobility Services Analyst will provide front-line operational coordination for the Workstation Management team within MSU University Health and Wellbeing (UHW) and Office of Health Sciences (OHS). Workstation management is responsible for the setup, support, management, and decommissioning workstations; acts as a peer leader to improve processes, triages incoming customer requests and handles customer escalations. This may include working with university stakeholders to configure and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and/or providing quality workstation support to end users as requests, issues, and problems are reported.

Workstation management is also responsible for maintaining security standards on devices issued by OHS IT, including, but not limited to, antivirus software provisioning, software patching, and encryption configuration; imaging, backup, and restoration services for managed devices for UHW and OHS.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate.  This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Unit Specific Education/Experience/Skills

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with service desk software; or an equivalent combination of education and experience. Valid vehicle operator’s license.

Desired Qualifications

2+ years of related work experience; ability to isolate, analyze, describe, and resolve complex issues; strong reasoning and problem-solving skills; ability to complete tasks on a timeline; TDX experience; experience with imaging, asset management, and backup software: experience working with vendors; experience managing workstations in a complex environment (both Windows and iOS); exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Special Instructions

Three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.