Information Systems & Analytics Associate

Position Title: Information Systems & Analytics Associate

Reports to:  Associate Director of Systems Planning & Operations

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options (5% travel domestic or international)

Employment Type: Full Time

Position Overview:

The Information Systems & Analytics Associate (“the Associate”) will focus on building, improving, and managing critical systems and data pipelines pertaining to Partners In Health’s (PIH) current and future data systems and analytics needs of operational teams (ex. Development, Marketing, Finance, International Operations, Human Resources). This role will take on active administration of key systems used across functional teams and geographies, identifying ways to optimize the configuration and design of these systems to promote best use. The Associate also will maintain data pipelines from and between source systems through data warehousing tools, building custom queries, data transformation, and refresh schedules. This role will build complex reports, conduct analysis, test solutions, and train power users on how to interpret information and utilize tools effectively. The Associate may be tasked with leading communication and partnership with a particular stakeholder team, ensuring that team’s systems and reports are operational and up to date. The ideal candidate will have a mix of technical knowledge, excellent communication and customer service skills, and the ability to think critically and solve problems.

Major Responsibilities:

• Application and Process Design (25%): Leads the evaluation and improvement of applications and processes across the organization’s suite of applications, leading requirements gathering, testing and implementation of specific projects. Proactively identifies and resolves issues, keeping end users informed of any down time or impacts.
• Analysis and Report Development (25%): Develops complex dashboards and reports using analytics tools such as Microsoft (MS) Excel, MS Power BI, and Jet Reports for various internal teams, cross-departmental and cross-geographical audiences, and management. Assists stakeholder team members to own and interpret their data through coaching on these tools, as needed.
• Data Management and Integration (20%): Implements PIH’s Data Warehousing strategy by interfacing with teams to move data into data warehouse tools, identify relevant data relationships, mappings, and transformations, publish and analyze datasets for stakeholder use, and updates and maintains permissions to those datasets.
• Project and Stakeholder Management (15%): Maintain consistent communication with stakeholders while developing a solution, providing updates, addressing issues, and revising timeline estimates as necessary. This may include taking primary responsibility for ensuring that a particular team’s systems and reports are operational and taking the lead to address any issues as they arise.
• Application Support (15%): Provides support and troubleshooting to end users for various operational systems such as, but not limited to, Serenic (MS Dynamics NAV), Vena, Jet Reports, Concur, Salesforce, HubSpot, and MS Office 365 Suite and Power BI, while bolstering PIH’s efforts to grow capacity organization wide by creating documentation and training super users in each system.

 Qualifications:

• Bachelor’s degree plus 3-5 years of experience in Public Health, Business, Information Technology, Data Science, or similar area
  • 4-5 years of related work experience can be substituted for a Bachelor’s degree
• Proven ability to learn new systems, processes and problem solve
• Attention to detail, ability to follow and create instructions and documentation
• Excellent communication and customer service skills
• Advanced MS Excel skills; Proficiency in MS Power BI and Jet Reports, or similar data visualization tool
• 3 years of system administration and/or database administration
• Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries
• Interest in social justice strongly desirable

Please note that we are not able to sponsor U.S. work authorization for this role. 

Organizational Profile  

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.  

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement. 

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.  PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.    

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

Pay and Benefits 

The pay range for this position at commencement of employment is expected to be between $60,000 and $75,000/year. The starting salary offered may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills and experience. 

Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with employer match, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. Full time employees will receive 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days in addition to paid time off during the week between Christmas and New Year’s Day, the week of July 4th, and 11 additional holidays annually.