Volunteer Database Management Intern

The Volunteer Database Management Intern will assist with the daily upkeep and operations of the Volunteer Programs & Internships Office Customer Relations Management (CRM) systems: Salesforce with Hands-On-Connect. Interns will analyze, participate in, update, and create business processes through Salesforce, playing a vital role in the function of the VPI office. Other skills and projects may include data analysis, data auditing, system administration, automating business processes, user interface design, and the use of FormAssembly, Mailchimp, and Calendly in connection with Salesforce.  

 
This position will report to the Volunteer Engagement Specialist and will be an active participant in a dynamic team of four (including three staff positions) who work to connect the community of Greater Boston with service opportunities benefiting the Blue Planet.  
 
Duties/Responsibilities include, but not limited to: 

Assists with database upkeep, customer service tickets, and data cleaning projects 

Assists in the creation of automations to reduce errors, increase efficiencies, and improve service and experience for our volunteers and volunteer supervisors 

Assist in auditing database usage and brainstorming changes to streamline current processes. 

Completes Salesforce trailheads and research solutions as needed 

Manages entry of hours, contacts, files, and photos within Salesforce 

Manages volunteer applicants and tracks pending applicants 

Performs position related duties as assigned 

Provide exceptional customer service to all New England Aquarium staff, volunteers, interns and applicants 

 
Skills/Qualifications: 

Requires minimum of 2 years of completed undergraduate study 

Interest in the fields of volunteer administration, database management, organizational efficiency, human resources, and other social sciences 

Self-motivated and detail-oriented; strong analytical, critical thinking, problem-solving abilities; ability to work independently as well as on a team 

Strong interpersonal, organizational, communication (verbal and written), and relationship building skills 

Demonstrated experience working in a fast paced environment and customer service experience strongly preferred 

Preferred experience working with diverse racial/socioeconomic populations and familiarity with NEAq programs 

Proficiency with MS Word, Excel, and PowerPoint, and GoogleDocs required, familiarity with Hands-On-Connect and Salesforce preferred 

Programming experience, especially with Javascript, a plus. 

Organizational Description: 

The New England Aquarium is a catalyst for global change through public engagement and education, commitment to marine animal conservation, innovative scientific research, and effective advocacy for a vital and vibrant ocean. 

 
Department Description: 
 
The Office of Volunteer Programs & Internships mobilizes more than 1,000 volunteers/interns annually in support of the New England Aquarium’s mission of protecting the blue planet. Volunteers & Interns are individually mentored by staff serving in every department throughout the Aquarium to assist in the completion of daily tasks as well as further the organization’s mission through individual growth, intentional ocean stewardship, and community engagement. 
 
The Office of Volunteer Programs & Internships operates with the following values in mind: 
 
Ocean stewardship is essential to the betterment and sustainability of our planet. 
Volunteerism is a force for positive environmental, civic and personal change and by connecting service to ocean stewardship we are able to meet the critical needs of Greater Boston and beyond. 

 
Volunteerism at its best incorporates accessibility and diversity of all kinds. 
All Volunteers and Interns serving within the New England Aquarium deserve strong mentorship, positive developmental opportunities, a sense of connection to community and quality recognition. 
 
*Please note: This internship is not available for the January Term.