IT Support Intern

About General Beverages Sales Co. 

General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water and non-alcoholic beverages.  Established in 1933, GB has been family-owned ever since.  We currently operate in all of Wisconsin’s 72 counties as consultants to over 11,000 licensed retail business customers helping them to profitably select, promote, merchandise, and sell consumer products in the beverage category. Our mission is to be the trusted distributor partner of our suppliers and customers in order to advance our collective beverage business and support the growth of our family of employees. 

About the Internship

This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. This position is intended for students pursuing continuing education in IT disciplines and is intended to last 6 months or less.

Eligibility and Requirements 

The internship is open to all undergraduate and graduate students at any college (domestic or international). Students involved in the Association of Black Students, Asian American Association, Association of Latin American Students, PRIDE, and multicultural student groups, as well as Enterprise, sports teams, or other extra-curricular campus groups are strongly encouraged to apply. 

Applicants should be in good standing at their college making satisfactory progress toward their Computer Science, Information Technology, or relatable program degree. Students must maintain at least a 3.0 GPA for the duration of the internship.  We will work with students seeking practicum/internship credit for their degrees with the approval of their academic advisor.

Qualifications:

• Currently enrolled in a bachelor’s degree or associate degree in Computer Science, Information Technology, or a related program
• Familiarity with hardware, software, and network systems, including Windows and iOS operating systems.
• Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus.
• Must possess a valid driver’s license.
• Ability to pass pre-employment drug screen.