Help Desk Supervisor (JC-444118) 08/16/24

To be considered for this position, you must apply at CalCareers.ca.gov. To apply, you must first create a CalCareers account. Once your account is created you can search 444118 to locate the job posting and apply.

Note: This position will no longer be available on CalCareers after the job closes on 08/16/2024. No applications will be accepted after the job closing date.

Link: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=444118

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position.

Are you looking for a challenging and rewarding career in Information Technology? If you enjoy helping others and working with a team of IT support professionals, then this is the position for you! Apply today and join our team.

The State Water Resources Control Board’s Division of Administration Services has an opening for an Information Technology Supervisor II in the Division of Information Technology, Client Services Help Desk. The position is located at 1001 I Street, 8th Floor, Sacramento, right in the heart of downtown next to light rail stations and other public transportation. This position requires you to be on-site.

Duties:

This position performs work within the Client Services domain. The incumbent will Supervise a team of 9 staff and provide excellent customer service and technical support to the SWRCB and Regional Boards including configuration and maintenance of workstations, printers, laptops, network devices, mobile devices, and other technologies as may be assigned. Under the general direction of the Information Technology Manager I of the Help Desk & Client Services Unit within the Infrastructure and Client Services Branch under the Division of Information Technology (DIT). The IT Supervisor II serves as the Help Desk Supervisor, demonstrating excellent leadership and customer service. Supervise staff involved in the implementation and maintenance of Computer Help Desk and Telecommunication support services utilizing industry standard information technology implementation and operation strategies. Coordinate and manage the operation of Water Boards’ centralized Help Desk services. Responsible for formally supervising staff, training/mentoring, work assignments, resource support, and leadership in providing quality services to Water Boards’ customers. Work with Regional Board Administrators on projects or issues.

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Salary information – CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience.

Please let us know how you heard about this position by taking this brief survey: https://forms.office.com/g/eR5w18jw3s

You will find additional information about the job in the Duty Statement.

Job Type: Full-time

Salary: $8,256.00 - $11,063.00 / month

The Water Resources Control Board is a Public Service Loan Forgiveness (PSFL) Qualified Employer.