Systems Support Specialist I-VI
DESCRIPTION
Applications are available online beginning Friday, August 2, 2024 through 4:30 pm, Friday, August 16, 2024, 4:30 pm.
SALARY INFORMATION:
Grade I - $2,454.72-$3,333.52 Bi-Weekly
Grade II - $2,713.60-$3,688.48 Bi-Weekly
Grade III - $3,000.40-$4,082.48 Bi-Weekly
Grade IV - $3,319.36-$4,520.80 Bi-Weekly
Grade V - $3,670.72-$5,000.48 Bi-Weekly
Grade VI - $4,065.36-$5,536.72 Bi-Weekly
EXAMPLES OF DUTIES
Under immediate supervision, performs specialized technical work involved in the installation and maintenance of systems software, including operating systems, database systems and software utilities and tools; Installs, customizes, maintains, and integrates operation system software; installs and maintains database management systems, data communications systems and software utilities and tools; defines backup, recovery, and security procedures for all databases and systems software products/programs; analyzes operating systems and software, defines problems and develops problem solutions or coordinates resolutions through the use of vendors; monitors systems performance and reports capacity status; develops, maintains, and/or updates system procedures and documentation; ensures systems integrity and reliability to minimize downtime; may evaluate end user requests and concerns and analyze current systems to determine appropriate steps to be taken to meet needs or prevent problems; may perform feasibility analysis and evaluate potential solutions; may prepare reports, documentation, and plans for designs and system enhancements; may plan, prioritize and schedule work and tasks for project team members; may prepare or evaluate training materials and manuals; performs other related duties as assigned.
REQUIREMENTS TO FILE
Applicants must meet the requirements of Option A, Option B, or Option C to qualify:
Option A:
Bachelor's degree from an accredited college or university with major coursework in computer science, computer engineering, business information systems or related field (proof required)* AND one year of paid, full-time equivalent experience to a Systems Technician.
OR
Option B:
Associate's from an accredited college or university degree with major coursework in computer science, computer engineering, business information systems or related field (proof required)* AND three years of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician.
OR
Option C:
Completion of a certificate program or technical school in computer science or related field (proof required)* AND four years, of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician.
Opportunities for Substitution of Education or Experience
Additional related experience may be substituted for the education on a year-for-year basis.
*Proof of required documents, such as degrees and transcripts must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form. Degree must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing.
Knowledge, Skills, and Abilities:
Knowledge of principles, techniques, and methods used in acquiring, developing, implementing and/or enhancing computer hardware and software;
- Ability to work effectively with others through the use of good interpersonal/people skills.
Willingness to work an irregular schedule, including nights, weekends, overtime, and holidays.
Positions working at the Fire and Police Departments must have the ability to pass a thorough background investigation.
A valid driver's license and a current DMV record must be submitted to the hiring department at the time of selection.
DESIRABLE QUALIFICATIONS: Bilingual/Biliterate skills (Spanish, Khmer, or Tagalog) is desired for some positions.