Business Technology Support Intern

Job Summary

Responsible for providing expert solutions and technical support for all IGS supported Desktop Hardware platforms and Software Applications. Also responsible for timely escalation of unresolved problems. This position also is responsible for providing technical administration for all desktop personal computer systems.

Primary Responsibilities:

• Responsible for installing and maintaining all desktop hardware, personal computer operating systems (Windows, Mac & iOS), and application software.
• Performs first (Tier I) troubleshooting and problem resolution support for the Technology Support team.
• Performs PC hardware and software moves, adds, and changes.
• Assists Lead PC Support Specialist and Network Administrators in various project tasks as assigned.
• Maintains documentation on the installation of desktop personal computer operating systems and applications software.
• Assists in the evaluation of new computer hardware and software. Responsible for the appropriate escalation of unresolved problems or questions to other technical staff members.
• Maintains or assists in maintaining knowledge-based computer system.  Includes data entry of reported problems, questions, and resolutions.  Also generates statistical reports for management as requested.

Other Responsibilities:

• Documents and communicates standard policies and procedures as defined by management.
• Develops and provides technical coaching and mentoring to other Technology Support members and End-users.
• Other duties and responsibilities as assigned.

Required Skills:

• Able to drive results with a sense of urgency relative to the end user.
• Exceptional organizational skills, follow through and multitasking abilities.
• Excellent communication skills with the ability to interface with all levels within the organization.

Qualifications:

• Currently pursuing a bachelor’s degree in CIS/CSE/MIS
• Ability to thrive in a driven, passionate, creative, and collaborative environment