Claims Intern

Acuity is seeking a Claims intern to promptly investigate assigned claims to determine specifics surrounding a loss. This includes providing superior customer service to all involved parties, as well as obtaining information via phone, fax and email from agents, doctors, attorneys and other external parties involved in the claim. The claims investigation and evaluation process includes determining coverage under the insurance policy, evaluating liability, assessing damages, and forecasting reserves.

Start Date: Summer 2025

ESSENTIAL FUNCTIONS:

• Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses.
• Demonstrate superior communication and customer service skills in all aspects of the position. Place emphasis on meaningful correspondence and timely initial contact with parties involved in the claim.
• Accurately evaluate policy coverage by applying claims facts to the policy contract terms.
• Understand basic reserving concepts and consistently forecast and monitor reserves, while adhering to Acuity's reserve philosophy.
• Thoroughly investigate assigned claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents.
• Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU).
• Maintain a personal follow-up task on all claim files to assure efficient claim file organization and proper management of pending claims.
• Provide consistent and accurate file documentation with use of activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system.
• Learn basic legal and statutory concepts of the applicable jurisdictions.
• Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement, or denial.
• Maintain a positive attitude.
• Represent Acuity in a professional manner.
• Have ability to conduct independent research.
• Regular and predictable attendance.
• Performs other duties as assigned.

EDUCATION:

Currently enrolled in college, pursuing a four-year degree, preferably in a business related major. Eligible candidates must be rising sophomores and juniors with an expected graduation date between December 2025 and June 2027 to be considered.

EXPERIENCE:

Entry Level. Customer service experience preferred.

OTHER QUALIFICATIONS:

• Ability and willingness to provide quality customer service.
• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Thorough understanding of personal computing, typing skills, and technology.
• Strong analytical and creative problem solving abilities.
• Ability to work both independently and in collaboration with others.

*Acuity does not sponsor applicants for U.S. work authorization.* 

This job is classified as non-exempt. 

The pay rate for this position is $16.00 per hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.