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Internship – Process & Training Development, Project Management (Summer 2025)

Universal Destinations & Experiences Internship Program:

Applications Close: October 4th, 2024, at 11:55PM ET. Submit your application as soon as possible – don’t delay!
Summer 2025 Program Dates: Approximately June 2025 – August 2025

JOB SUMMARY: The Process and Training Development Intern will have the opportunity to collaborate with industry professionals, gaining valuable knowledge, skills, and networking opportunities within business process improvement and training development. In this position, our intern will learn how to enhance and streamline key business processes, contribute to the development of effective training programs, and gain hands-on experience with systems like SharePoint, PowerAutomate, and e-learning tools such as Articulate 360. Additionally, the intern will have the chance to network with team members across multiple departments within UC and assist in our in-person PMWeb (Project Management system) trainings for our UC project teams.

MAJOR RESPONSIBILITIES:

Engages with various UC departments to understand their needs and align process improvements and training initiatives with departmental goals.
Assists in analyzing and improving existing and/or new business processes, including but not limited to, streamlining workflows, automating processes, refining training programs, and more.
Collaborates in the development and updating of training materials, using Articulate360.
Assists in managing and coordinating the Process Development & Implementation Training Program, including but not limited to preparing training materials and resources, managing the training schedule, and coordinating project team and stakeholders attendees.
Performs ad hoc tasks as needed to support the process and training development team.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.
Performs other duties as assigned.

EDUCATION:

In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.
Recent graduates will not be eligible for this program.
Minimum cumulative 2.8 GPA is required.
An official transcript may be required upon request.
Preferred majors include: Business Administration, Project Management, Instructional Design, Industrial Engineering.
Preferred coursework completed: Project Management, Organizational Behavior and Change Management, Operations Management, Human Resources.

ADDITIONAL INFORMATION:

Preferable skills for success in role include but not limited to:

Preferred familiarity with e-learning tools such as Articulate360 or similar software.
Must be efficient in Microsoft Office Programs including, but not limited to: Word, Excel, and PowerPoint.
Strong interpersonal skills, problem-solving abilities and organization.
Exceptional attention to detail.
Superior written & verbal communication skills.
Work in a fast-paced environment and adhere to deadlines.
Ability to work autonomously and/or in teams.
Consistent attendance.

Please note the following:

This internship will be an in-person experience, based in our Orlando offices.
Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2025.
Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
In addition to all of our internships being paid, you may be eligible for financial assistance towards housing if applicable. Specific details about eligibility would be provided at the time of offer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.