Network Systems Technician-intern

Primary Responsibilities:

Maintain and administer enterprise grade routers/switches, SONET/DWDM/IP equipment and Linux/Windows servers.  Use internal monitoring systems to diagnose and troubleshoot network and server problems.  Provide prompt notification to customers on outages as well as troubleshooting, outage management, repair services and post outage reporting.  Provide support for email, DHCP, Authentication, DNS issues, turn-up and troubleshooting for new circuits.  Ensure backups are setup and completed properly.  Log all checks and troubleshooting activity and repair any issues found.  Provide engineering and configuration services for core and customer equipment as well as security checks and updates to ensure the network and devices remain secure.  Complete video channel turn-up, testing and repair. 

Assist with technology installation such as securing cabinets, installing equipment and cabling devices together.  Complete standard operating procedures to ensure continuous and proper operation of routers, switches and other networking equipment.  Provide prompt notifications to customers on maintenance events, as well as performing maintenance on the devices.

Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our Members with industry leading customer service.

Technical Skills:

Provide superior customer service skills in a responsive and professional manner.  Working knowledge of Linux and Windows Servers and Virtualization Technologies.  Diligence and attention to detail with the ability to manage multiple projects and priorities concurrently.  Excellent interpersonal and technical troubleshooting skills. 

Qualifications:

Pursuing an Associate’s Degree or 1 year of related experience.  Willing to work 1st, 2nd or 3rd shift, weekends and holidays that fall on scheduled shifts as well as the flexibility to work additional shifts to meet business demands.