2025 Food and Beverage Internship - InterContinental New York Barclay

JOB OVERVIEW:

Assist in managing all food and beverage outlets on a daily basis. Supervise any F&B area at any given time. Assist in other areas as required. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

· Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures.

· Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.

· Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.

· Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.

· Assist in monitoring performance of all outlets through analysis of guest feedback and financial results. Make recommendations for corrective action as needed.

· Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of F&B inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs.

· Ensure that all F&B equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.

· Notify Engineering immediately of any maintenance and repair needs.

· Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.

· Interact with outside contacts:

o Guests – to ensure their total satisfaction

o Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

o Regulatory agencies – regarding safety and compliance matters

o Other contacts as needed (professional organizations, community groups, local media)

· May serve as Manager on Duty

· Perform other duties as assigned.

ACCOUNTABILITY:

Assists with the supervision of a number of service employees such as wait staff, buspersons, cashier/greeters, stewards and cooks, in all food and/or beverage outlets.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent and one year supervisory experience in a full service restaurant or similar setting. Hospitality Management Degree or some college preferred.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds

· Moving about the outlet(s)

· Handling objects, products

· Bending, stooping, kneeling, reaching

Other:

· Communication skills are utilized a significant amount of time when interacting with customers, employees and third parties

· Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and receiving instructions.

· Mathematical skills, including basic math, cash handling, and inventory management are utilized frequently.

· Problem solving, reasoning, motivating, organizational and training abilities are used often.

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

· Required to work nights, weekends, and/or holidays.