Summer Intern, Product Business Analyst

Summer Intern, Product Business Analyst

Who we are:

Gallagher Bassett is the foremost provider of global claims services, dedicated to delivering exceptional customer service and achieving demonstrably superior outcomes. Our team of over 5,000 claims professionals works diligently to restore individuals and businesses affected by loss. Complementing their efforts, our cutting-edge Risk Management Information System, Luminos, offers invaluable information and insights, empowering our clients to make informed decisions for optimal risk management and claim results.

The Internship:

Gallagher Bassett is looking for an intern for the 2025 summer. The Product Business Analyst Intern role will work alongside the Luminos Product Manager to identify user needs and determine solutions to user problems through data analysis, process improvements, and technology. This role is perfect for someone who is analytical and often thinks about how products fill customer needs.

What you can expect:

• Fun and Flexible Work Environment: we nurture a workplace where learning and growth are enjoyable.
• Challenging Projects: expect thought-provoking, data-driven research projects that will expand your horizons.
• Professional Development: we are invested in your success. You'll receive training, one-on-one mentorship, and real-world experience.
• Competitive Compensation: we believe in rewarding your hard work and dedication

Responsibilities:

• Investigate and identify opportunities to enhance Luminos’s user experience
• Perform root cause analysis to explain drivers of trends
• Understand key insights derived from analysis
• Package insights from analyses into professional, polished materials
• Present insights to Product Manager and other stakeholders
  • Clearly describe analysis and insights
• Work cross-functionally with IT departments to gather requirements to make enhancements to the user experience

Requirements:

• Strong academic track record
• Area of study in Technology, Insurance and/or Marketing Analytics
• Proficient with Excel and PowerPoint; ideally SQL

Key Behaviors:

• Critical thinking and complex problem solving
• Mathematical reasoning; deductive reasoning; logical reasoning
• Excellent communication skills
• Comfort with ambiguity (ability to add structure to ambiguous problems)
• Enjoys thinking of how products and customers interact and intersect