Undergraduate Moodle Support Helpdesk Technician

The e-Learning and Instructional Support office is seeking an undergraduate e-Learning Technician to join the Moodle Support Help Desk team. This position does not require prior technology experience as we offer a full training program. You must be a full-time undergraduate student at Oakland University to qualify. 

This position is ideal for students who are interested in developing skills in supporting faculty/instructors, teaching and learning, instructional design, and higher education, though many of the skills you will develop are broadly applicable in a variety of workplace settings. We encourage students in any major to apply!

Please note that this job is software troubleshooting and customer service. Those looking for a computer science, IT, or programming-related role may not find this work to be the best fit.

The selected candidate will:

1. Provide online, phone, and chat support to faculty, staff, and students who need help with e­-learning programs including Moodle and Zoom.
2. Assist the e-LIS Instructional Design team to develop instructional materials (videos, documentation, learning activities, course reviews, etc.).
3. Research and test emerging educational technologies and new software versions of the programs we support.
4. Perform reception duties, including answering phones and entering support tickets into an online ticketing system. 

Desired Qualifications:

• Ability to quickly learn new software programs.
• Excellent written and verbal communication skills.
• Experience working on a team and collaborating on projects. 
• Ability to complete work by established deadlines. 
• Customer service experience and/or experience in an online learning environment (as a student or teacher) can be helpful in this role.