Intern, Technical Writer

Internship Summary
Internships at the National Council for Mental Wellbeing provide recent college graduates or current college students with a 12-week remote experience to grow within a professional area of interest. As a National Council intern, you will model our organization values: showing a bias for action, helping shape the future, being a team player, being curious, and championing diversity, equity, and inclusion.

All interns are paid $20/hour. This is a remote, full-time internship projected to start with a spring cohort at the National Council on Wednesday, January 22 and end on Wednesday, April 16, 2025. While this internship can be done remotely from anywhere in the US, you must primarily work in our Washington, DC business hours of 8:30 AM to 5:00 PM ET.

Internship Responsibilities
The Technical Writer intern will assist in creating clear, concise, and user-friendly technical documentation that supports our products and services. This includes writing standard operating procedures, user guides, and other technical content. You will work closely with Business Systems Analysts, Developers, and other stakeholders to understand complex technical information and translate it into easy-to-understand documentation.

Documentation Creation & Maintenance
• Write, edit, and organize documents, including standard operating procedures, user guides, and other technical content.
• Assist in reviewing and updating existing documentation to ensure it aligns with current features and user needs.
• Implement internal knowledge base, ensuring that documentation is easily accessible to the users.

Collaboration & Information Gathering
• Work closely with cross-functional teams, including Business Systems Analysts, Developers, and other stakeholders, to understand current features and technical specifications.
• Gather detailed information from internal stakeholders to create clear, accurate documentation.
• Participate in regular meetings to stay aligned with product changes and document new features.

Quality Assurance & Improvement
• Review and edit documentation for clarity, consistency, grammar, and formatting, ensuring a high standard of quality.
• Solicit and incorporate feedback from team members and users to improve documentation and usability.
• Ensure that all documentation follows internal style guides and templates.

Required Qualifications
• Current student (completed at least two full-time years of undergraduate study) or a recent graduate (in the last six months) in an undergraduate or graduate degree program
• Pursuing or obtained Bachelor’s degree in one of the following areas of study: Information Technology, English, Journalism, Communication
• Internship-specific qualifications: Strong writing skills, attention to detail, basic knowledge of technology, Microsoft office suite, team-oriented
• Must be authorized to work in the United States

Preferred Qualifications
• Previous technical writing experience
• Experience in agile software development

National Council Internship Program Benefits
• Remote work: We welcome applicants from all US time zones, with your knowledge that some teams may require accommodating US Eastern Time.
• Relias Trainings: Free access to job-relevant trainings
• Mental Health First Aid: Mental Health First Aid is a skills-based training course that teaches participants how to respond to the signs of mental illness and substance use.
• Employee Assistance Program (EAP): An employee program that focuses on wellbeing by providing resources and solutions to help you through difficult times.
• Focus Time: Regularly scheduled on our calendars to reduce meeting burnout and give staff the time to focus on work.
• DEI Committee: Thought leadership on issues of social and health equity that affect you, the National Council, our members, and the field.
• Employee Resource Groups (ERGs): 1) The African American and Black group; 2) LGBTQ+ group; 3) Lived Experience Collective (for those living with mental health or substance use challenges); 4) Abled and Disabled Allies Partnering Together (ADAPT); and 5) Asian American & Pacific Islander (AAPI) group
• College Credit: This internship may fulfill college credit requirements in your college program.

About Us
The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.

Founded in 1969, the National Council is a 501(c)(3) membership organization that drives policy and social change on behalf of more than 3,400 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 4 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.

The National Council is growing to meet this moment. With an annual budget of $80 million, we’ve more than doubled our dedicated team to 290+ employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States.

The National Council is proud to be an equal-opportunity employer. Diversity, equity, inclusion, and belonging (DEIB) is a core organizational value. To this end, we have a DEIB staff committee and multiple Employee Resources Groups (ERGs). We embrace individuals from all backgrounds and perspectives, welcoming people of all races, ethnicities, religions, gender identities, gender expressions, sexual orientations, and ages to apply. We also encourage veterans, people with disabilities, and those with lived experiences in mental health and substance use challenges to apply. We are committed to fostering an inclusive environment and recruitment process for everyone. If you require accommodation during the application process, please contact us at Recruiter@thenationalcouncil.org.