IT Product Owner

POSITION DUTIES AND QUALIFICATIONS 

SUMMARY OF DUTIES:

Positions assigned to this classification are primarily responsible for the development and management of IT products, aligning product strategy with business goals and customer needs.

DUTIES AND RESPONSIBILITIES:*

Position Specific Summary

The Information Technology (IT) Product Owner position at the City of Tucson’s Information Technology Department is responsible for the overall success and enduring value realization for specific IT solutions supporting a business function, department, or capability set. This position is accountable for the design, realization, and lifecycle of IT enabled products for an assigned functional area or enterprise-wide product. 

Work is performed under the supervision of the IT Administrator. This position exercises supervision over IT personnel.
 

Duties and Responsibilities

Identifies and defines business needs and priorities. Determines potential information or technology enabled process changes. Sustains and updates existing IT product sets to ensure continued relevance and functionality. Manages the entire lifecycle for new digital capabilities, including strategy, ideation, planning, execution, realization, sustainment, and sunsetting. Collaborates with stakeholders on investments and commitments for new business solutions. Provides oversight and direction to product and cross-functional teams to ensure work aligns with Agile or Development, Security, and Operations (DevSecOps) frameworks. Tracks realization of value and benefits delivered, adjusting and evolving product and solution designs as needed.

Identifies and develops product needs, articulating intended outcomes and benefits, with technical components to achieve goals. Collaborates to establish architectural design and guardrails to drive product development and configuration. Evolves features with business owners in accordance with architectural guardrails, feasibility, and desired goals and outcomes.

Manages, coaches, and guides team to realize design and intended value for investments. Trains and assists peers in maturing practice and personal growth. Manages rotation and development of staff to support evolving product needs, and resolve conflicts as needed. Manages budget and product work oversight, deliverables, status reports and metrics. Coordinates activities and deliverables with partner teams, solutions manager, Business Relationship Managers (BRMs) and other partners.

Engages with Subject Matter Experts (SMEs) on planning and ensuring solutions are feasible and aligned to business needs. Markets, launches and ensures training and adoption for products. Evolves future features and plans per ongoing user feedback and operations metrics. Designs holistic processes considering culture and tool(s).

Develops strategic product plans (feature roadmaps and specific technical and business adoption and integration plans) and tactical work plans. Identifies, assesses, and addresses product and adoption risks. Owns product scope, budget and resource needs.  

Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment.

* All duties, responsibilities listed are subject to change.

MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

Work Experience:

Three (3) years of directly related experience

License:

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

Work Experience:

-Three (3) years of directly related experience

License/Certifications:

Languages:

PREFERRED QUALIFICATIONS:

Degree in Information Technology, Computer Science, related field or the field being supported (if specialty role assigned indefinitely to a department).
Certifications with Project Management Institute (PMI), Scaled Agile Framework (SAFe), or similar product management institutions in use as city standards
Five (5) years of experience in IT product or program management.
Experience with government contracting, vendor management, and contract negotiation.
Experience with IT security and solution management methodologies such as PRojects IN Controlled Environments (PRINCE2), Project Management Body of Knowledge (PMBOK), or Agile.
Experience managing budgets and staff resource management
Experience working in a DevOps or DevSecOps model or a combination of project management and operations management experience
Experience following architectural standards and guidelines for product design.
Experience developing a budget, resource (personnel and budget) planning, forecasting, and tracking.
Experience applying User experience (UX) design / systems design thinking and methodologies.

ADDITIONAL POSITION INFORMATION:

Position Title:

Information Technology Product Manager

To view the full job profile including classification specifications and physical demands click here.

Department Name: 

Information Technology

Department Link: 

No Website

Recruiter Name:

Liliana Almeraz (99363)

Recruiter Email:

ccs_hr@tucsonaz.gov

FTE%:

100

FLSA:

Exempt

Position Type:

Regular

 COMPENSATION & BENEFITS 

Full Hourly Range: $35.37 - 61.01 USD

The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

POSTING INFORMATION 

Posting Close Date: 

Applicants must submit their completed application by 12-14-2024 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

Physical and lifting abilities/requirements are determined by position and are included in the position description.

Background Check:  This position has been designated to require a criminal background check. 

CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. 

Questions? If you need assistance applying for any position, please contact recruitment@tucsonaz.govor 520-791-4241or 520-791-4241 

ccs_hr@tucsonaz.gov