Program Manager, TECHquity

POSITION SUMMARY
Responsible for the planning, implementation, and continuous improvement of the Heart of Florida United Way’s TECHquity program.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION
An individual must be able to perform each essential duty listed below at a satisfactory level:

• Oversee the day-to-day operations of all programmatic areas under the position’s scope.
• Develop content expertise on all programmatic areas under the position’s scope.
• Implement and maintain policies and procedures in all programmatic areas under the position’s scope.
• Identify, develop, and implement programs that align with and advance the collective vision of the TECHquity initiative.
• Develop and provide training on all programmatic areas under the position’s scope.
• Constantly monitor and provide leadership and support to direct reports.
• Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development.
• Ensure that the team maintains detailed, accurate and timely records.
• Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.
• Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.
• Collaborate with department leadership to develop strategies that will maximize synergies among all current and new program areas.
• Develop and maintain existing partnerships with key stakeholders.
• Provide detailed reporting on program outputs and outcomes for key stakeholders.
• Work closely with the Grants Administration team on monitoring reports, deliverables, and proposals.
• Collect participant success stories to highlight program achievements.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• Facilitate outreach events to increase knowledge of TECHquity program services.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS
Job requirements include:

• Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.
• Three to five years in nonprofit, information technology, program management, or project management preferred.
• Knowledge or ability to assimilate information related to the digital divide.
• Public speaking and presentation experience required.
• Advanced experience with Microsoft Office required.
• Customer service skills and experience required.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Excellent analytical skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong communication skills, both written and orally, required.
• Ability to utilize critical thinking and problem-solving skills.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable internet connection.
• Must have access to a quiet, confidential workspace.
• Bilingual is a plus.

COMPETENCY REQUIREMENTS
​Communications - Ability to communicate effectively. 
Business Ethics - Ability to work with integrity and ethics. 
Problem Solving - Ability to identify and resolve problems. 
Planning & Organization - Ability to plan and organize work activities.
Leadership - Motivate and inspire others.
Conflict Resolution - Encourage open communication to resolve difficult situations.
Managing People - Provide direction to subordinates that encourages performance.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS
Physical demands include:

• Constantly remaining in a stationary position, often sitting for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen. 
• Frequently traveling to the office or offsite location.
• Occasional standing for prolonged periods.
• Occasional lifting and moving of items weighing up to approximately 30 pounds.
• Occasional bending, stooping, or kneeling.​​​​​​

WORKING CONDITIONS
Working conditions include:

• Hybrid inside working environment.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Reliable transportation required.

Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!

Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium.

Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.

401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.

Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.  Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.