IT Support Intern
The National Association of Counties (NACo), a prominent non-profit in Washington, D.C., is the only organization that supports our nations’ counties’ elected officials through policy and advocacy work. NACo announces an opening for an IT Support Intern. An IT Support Intern is a student employee who assists the Help Desk Team in providing quality technical support under the direct supervision of Chief Technology Officer. This is a paid internship at $17/hr. for a maximum of 29 hours per week
The IT Support Intern works under moderate supervision and takes guidance from the CTO and the System Administrator.
Position Responsibilities and Activities:
• Assist the Help Desk Team to deliver technical support.
• Assist with the deployment of new equipment.
• Assist with software installs.
• Assist in collecting information for the equipment inventory.
Knowledge, Skills and Abilities:
• Knowledge of computer systems and troubleshooting. Certifications, associate degrees, or bachelor’s degrees preferred.
• Information Technology or related majors strongly preferred
• Exceptional interpersonal skills, with a focus on relationship-building, listening, questioning, and analytical skills
• Basic training and knowledge specific to hardware platforms, operating systems, communication networks, and personal computers
• Experience with use of Windows 11 and Office 365
• Prior help desk and/or PC lab experience preferred
• Experience with Apple iOS & Mac OS systems a plus
• Attention to detail and timeliness
• Outstanding organizational skills
• Excellent written and verbal communication
• Excellent Customer Service
APPLICATION PROCEDURES
Persons interested in this position should submit a resume and cover letter to: kransom@naco.org
Why Work a NACo:
Our vision is healthy, safe, and vibrant counties across America. Counties play an integral part of the intergovernmental responsibilities among federal, state, local and tribal government officials. We are guided by the belief that stronger counties result in a stronger America.
NACo is committed to fostering a diverse environment and is proud to be an equal opportunity employer. Our jobs are open to all applications regardless of race, color, sex, gender, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military status, or any other basis prohibited by federal, state, or local law.
Teammates of NACo enjoy a fun and challenging environment with a wide range of competitive benefits, including comprehensive medical, vision and dental insurance; generous paid leave and federal holidays; transportation subsidy; tuition assistance; 401(k) match, pension plans, group life insurance, voluntary payroll deductions for pet insurance and credit union membership, and short/long term disability coverage including applicable parental leave.
We are passionate about advancing excellence in public service to help people and places thrive across America. We embrace and respect our diversity of experience, heritage, and thought and strive to cultivate an equitable workplace. As outlined in our Values and NACo Norms below, we pursue our mission through a ONE NACo mindset of genuine care, empathy, and respect for each other, our partners, and our members.