IT Client Admin & Support Summer Intern
TEMPORARY POSITION
Summer Internship Position will begin June 1, 2025 and end August 8, 2025 (40 hours per week).
PLEASE NOTE:
Interns are responsible for their own housing and transportation. We do not offer housing support however, if you live outside of Austin area and need assistance with housing referrals or housing search support, contact us at 512-475-5310.
**Candidates are highly encouraged to officially apply through the company's application system at:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00047563
Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
Click here to see an inside look at the Texas Comptroller’s office!
ABOUT THE Division
General description
Join the Information Technology division team as a IT Client Admin & Support Intern! Performs entry-level computer systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Apply today and help the Comptroller’s office keep the Texas economy strong.
Work Hours
Work hours are between 6:00AM to 6:00PM, 40-hour week, Monday – Friday. Occasionally work overtime and/or additional hours. Hours may change based on business need. Perform on-call duty on a rotational basis and occasionally work overtime and/or additional hours based on business peaks. Employee must be capable of being onsite within one (1) hour of being called. Hours may change based on business need.
Minimum Qualifications
• Currently enrolled as a Junior or Senior at an accredited four-year college or university, or a recent graduate within one year with a major coursework in Computer Science, Computer Information Systems, Management Information Systems or IT related field.
• Professional or academic experience in one of the following:
o Customer support and/or desktop workstation support.
o Imaging/deploying desktop workstation with Windows operating systems.
o Deploying software packages to workstations
o Hardware/Software updates to workstations or computer related devices
Preferred Qualifications
• Experience working in a Windows environment.
• Experience with a software program to package and distribute software to a Windows environment.
• Practical experience working with Hardware in a Windows environment.
SUMMARY OF PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to primarily perform heavy work, however, mobility (standing and walking) is routinely required to carry out some duties. Must be capable of lifting or transferring up to 40 pounds to move equipment from the floor or from a cart onto a work surface (desk or table), capable to lift up to 40 pounds to unpack equipment from shipping boxes. It requires extensive computer, telephone and client/customer contact. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers. Must be able to remain in a stationary position for the majority of each shift.
Employees are required to use their personal mobile phones as a part of 2 factor/multi factor authentication for accessing CPA systems securely. You will also receive critical/emergency calls/texts on your cell phone to ensure immediate communication.
In this role you will:
• Assists in providing coordination and planning for the installation, update and removal of hardware, software and equipment.
• Completes appropriate paperwork for inventory tracking of IT hardware.
• Provides technical assistance and support for software and hardware problems and for information sharing with Divisions and other Agencies as part of the Technical Support Team.
• Assists in determining operational, technical and support requirements for the location, installation, operation and maintenance of IT Equipment and systems.
• Assists in maintaining Hardware, Software and telecom products for the agency.
• Coordinates with other IT Teams regarding status of assigned service call/tickets and informs the team supervisor when unable to resolve a customer’s complaint or request and will escalate the issue to the appropriate team for resolution.
• Utilizes ServiceNow to formulate descriptions of problems and provide detailed/workable solutions for technical solutions.
• Installs and updates existing customer approved hardware and software.
• Answers customer calls.
• Coordinates, plans, and schedules the installation or training for new and revised hardware, software and mainframe jobs.
• Ships and receives IT equipment.
• Assists in researching and integrating Telecom and Desktop Hardware into existing environments.
• Assists with Printing large jobs in a print pool environment.
• Assist with reviewing mainframe jobs as they come through the master console.
• Observes evaluation and recommends actions on testing and certification of software and hardware upgrades.
• Observes the management and administration desktop hardware and software including planning and coordinating.
• May assist with upgrades and maintenance activities.
• Tests new or existing procedures for Help Desk, Operations, deployment of hardware, software and applications using utility programs to effectively meet increasing technology needs.
• Recommends updates of documentation, statistics, flow charts, Power Point presentations and logistics plans for network and hardware needs.
• Provides and reviews process and procedures for knowledge base, workstation images, telecom and inventory control system.
• Observes evaluation of software and hardware to support agency information technology goals and objectives and provides suggestions.
• Assists with evaluation and offer solutions for the tools used for telecom, including but not limited to web conferencing, VOIP, and teleconferencing.
• Calling oncall personnel for job abends and relaying information.
• Performs other related duties as assigned.
The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.
Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.