Quality Assurance Engineering Intern

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Quality Assurance Engineering Intern within our Segment Product Quality capability. This position reports to Lead Segment Product Quality Manager and will work in Dometic location Elkhart.

At Dometic, we don’t just offer internships, we provide opportunities to make a real impact, grow professionally, and discover your full potential. As a Segment Quality Engineer in the Segment Product Quality team, you will be involved in meaning work and hands on experiences such as...

Project Overview:

• Quality Data Analysis and Improvements
• Sales RMA Data analysis to evaluate Good Will, Concealed Damage, Shipment Damage etc. filed returns to address, improve and take corrective actions as needed.
• Amazon Returns Data Analysis to understand the reasons of escalating warranty cost and area of improvements.
• Product Label Standardization for existing Products & Implementation
• Per Dometic Product Label Standard and Retail Customer Specific requirements, all Dometic products must meet the requirements.

General Responsibilities

• Investigate and evaluate all the existing products that are being sold to verify if they meet product label requirements.
• Work with CWI Dometic Product list, Engage Engineering team, SQE team and the supplier to implement the new requirements of product labels.
• Complete Vendor approval process (PPAP) for this change
• Monitor Amazon Return Portal Daily ,Weekly and report to Segment Quality.
• Evaluate and Analyze Sales RMA Returns and Amazon returns including final disposition of claim. Interact with quality group as required. Tests and inspects finished products returned. Compiles and documents data.
• Assist Engineering Dept with special requests; testing and/or repairing items to regain functionality.
• Perform other tasks as assigned by supervisor.
• Provide input and assistance in warranty analysis activities performed by Segment Quality-Engineering team.
• May enter data into computer systems for analysis and updating of database.

What do we offer?

The Dometic Internship Program is a professional learning experience that offers meaningful, practical work related to a student’s field of study or career interest. Our program gives students the opportunity to collaborate with team members, have a meaningful project that allows you to have impact, career exploration and development, learn new skills, and get to know other interns.

Skills & Requirements

The ideal candidate for this role shall have the following qualifications and experiences:

• Must be a current student or recent graduate of a university or college. Minimum of a rising sophomore level.
• Proficiency with Microsoft Office
• Experience with Failure Mode Analysis
• Quality certifications (preferred)
• Data analysis (preferred)
• Ability to analyze the Warranty issues using Quality tools like 8D, 5 Why etc.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Self-starter who works well independently
• A passion for Quality Engineering
• Strong problem-solving skills
• Strong analytical skills
• Effective communication across a global organization
• Willingness to roll-up sleeves, adapt and grow.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.