Customer Engagement and Community Services Intern

POSITION PURPOSE 

The Customer Engagement and Community Services Intern will directly support the Residential & Community Services team in partnering with community-based organizations, neighborhood and community centers, and service providers to deliver energy-related services, support, and information directly to customers. The ideal candidate will have experience supporting the planning and facilitation of information sessions and training with teams to improve product awareness and adoption.  

WORK SCHEDULE 

Interns will work full-time (40 hours/week) during the summer months, starting mid-May through early September on a hybrid basis with some remote capabilities. Some of these hours will be prescheduled during evening and weekend hours. 

Upon successful completion of summer term, additional availability to work part-time (15-20 hours/week) during the fall and spring semesters will be available based on business needs  

DUTIES/RESPONSIBILITIES 

Assist with crafting and implementing engagement strategies, conducting product and market analysis, and facilitating information sessions and training to improve product awareness and adoption. 

Investigate outreach strategies to increase customer awareness of MGE products and services – research new technologies, documentation for customer outreach and education, and other development work.   

Support inclusive business practices that engage MGE's multicultural customer base. 

Identify community partnerships to educate and engage customers and service providers about ways to manage energy usage and costs.  

Assists with various community events, administrative tasks, and other projects as needed.  

QUALIFICATIONS 

High school degree or equivalent; must be enrolled in an accredited university or college program. Preferred areas of study include business, marketing, communications or related fields. 

Passion for customer/community engagement, sustainability, energy efficiency, and/or lived experience navigating social and institutional barriers faced by communities of color 

Experience with Microsoft Office Suite 

Energetic and eager to tackle new projects and ideas 

Strong business acumen, communication, and interpersonal skills 

Demonstrated analytical, problem solving, and critical thinking skills 

Must be able to work effectively in a team environment 

Must maintain a valid driver's license 

Must be able to lift at least 40 pounds 

BENEFITS OF AN INTERNSHIP WITH MGE 

Local employer - accessible via bike paths, bus lines, and we have free on-site parking 

Hands-on projects - meaningful projects and experience across business functions 

Competitive pay - interns are paid fairly for the work they contribute 

Opportunity for full-time employment - high conversion rate from internship to full-time employment after graduation  

ABOUT THE ORGANIZATION 

About MGE  

MGE generates and distributes electricity to 163,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 176,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years. 

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:  

Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.  

Provide information and education to serve our customers and stakeholders and help inform their energy decisions.  

Preserve and protect our environment while providing affordable, reliable energy.  

Encourage and support economic and business development to keep our economy strong and vibrant.  

Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.  

Our Values  

Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.  

Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.  

Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide. 

Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.  

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.  

JOB LOCATION 

The position is mostly onsite, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations. 

AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets