Customer Care Intern

Are you ready to revolutionize tape with us?

At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers - we're passionate about making a difference!

We are seeking a highly motivated and detail-oriented intern to join our Customer Care Team. This internship provides an excellent opportunity to gain hands-on experience in a multinational company with a focus on supporting our North American operations. In this role, you will assist with tasks such as SAP data management, data analysis, order entry, reporting, sustainability and more!

What you will do:

• Verify the accuracy of the customer’s orders and makes/communicates any corrections necessary to ensure all orders are accepted and entered correctly.
• Manage the EDI data for customer releases to include correction of errors.
• Answer customer inquiries relating to order status, shipping/delivery dates, pro number and carrier.
• Refer customers to the proper technical resource within the Industrial Market group for inquiries or concerns.
• Ensure all received purchase order pricing is in accordance with the loaded pricing in the customer price condition.
• Proactively suggest enhancements and changes that will positively affect service.
• Use CRM system to enter customer data, request data and information as needed.
• Participate and schedule individual and team training/meetings to ensure knowledge is up-to-date.
• Monitor customer portals and act as administrator (if required) and input/retrieves customer required information.
• Retrieve Customer Scorecards from customer portals, emails – post and share information.
• Effectively work and communicate in a multi-cultural environment
• Perform other related duties as required.

What you will need:

• Pursuing a Bachelor's degree and/or or at least 2 years of prior customer service experience.
• SAP and EDI experience preferred.
• Excellent PC skills including word processing and spreadsheet capabilities.
• Prior experience with a customer data management system.
• Ability to communicate verbally and in written form.
• Spanish speaking a plus.
• Excellent phone skills and ability to work in a fast-paced environment.
• Some travel may be required from time to time to visit customers, training and participating in team meetings or events up to 20%.