Customer Care Intern

Are you ready to revolutionize tape with us?

At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers - we're passionate about making a difference!

We are seeking a highly motivated and detail-oriented intern to join our Customer Care Team. This internship provides an excellent opportunity to gain hands-on experience in a multinational company with a focus on supporting our North American operations. The intern will assist with tasks such as SAP data management, data analysis, order entry, reporting, sustainability and more.

What you will do:

• Verify the accuracy of the customer’s orders and make/communicate any corrections deemed necessary to ensure all orders are accepted and entered correctly.
• Project work including data entry into SAP.
• Answer customer inquiries relating to order status, shipping/delivery dates, pro number, carrier, and any additional questions that may arise.
• Use the CRM system to enter customer data, request data and information as needed.
• Participate in both individual and team training and meetings to ensure knowledge is up to date.
• Maintain confidentiality of the organization’s customers and data.
• Effectively work and communicate in a multi-cultural environment seeking assistance as needed.
• Perform other related duties as required.

What you will need:

• Pursuing an Associate’s degree in Business or Supply Chain Management.
• SAP experience (preferred).
• Excellent PC skills including word processing and spreadsheet capabilities.
• Experience with a customer data management system.
• Ability to communicate verbally and in written form.
• Excellent phone skills and ability to work in a fast-paced environment.