(#R72388) 2025 Summer Internship- Contact Center, Operations
Overview:
Summer Interns complete a 10 week internship centered around professional development, career growth and building the necessary skills to succeed. Summer Interns participate in projects and department initiatives that accelerate career growth and play an important role in building the future of the Bank. As an Intern, you will gain exposure to other departments through guest speakers and industry leaders and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank.
DEPARTMENT DESCRIPTION:
The Contact Center’s mission is to provide our customers the best experience when and where it is most convenient for them: through phone, email, or chat. With over 1200 employees at three center locations headquartered in Amherst, NY; Millsboro, DE; and Bridgeport, CT, and with remote locations across our footprint, we turn needs into solutions. Our teams support customers interacting with products provided by different business lines within Bank: Consumer, Mortgage, Business Banking, and Digital.
DUTIES/RESPONSIBILITES:
As a Summer Intern within the Contact Center, you will be collaborating with cross-functional teams to identify, develop, and implement innovative solutions, technologies and processes that improve the efficiency, effectiveness, and overall customer experience. You’ll provide critical support within the division, focusing on business development as well as service and sales initiatives that support our external customers while enhancing their digital experience.
Primary Responsibilities:
- Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank.
- Ensure activities adhere to established internal policies and external regulations as applicable.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
The jobholder works under immediate supervision.
Supervisory/Managerial Responsibilities:
Not Applicable
Education and Experience Required:
- Currently pursuing a Bachelor’s or Master’s degree
- Minimum Cumulative GPA of 3.0
- Work Visa Sponsorship not offered for this role
Education and Experience Preferred:
- Strong written and verbal communication skills
- Demonstrated computer skills
- Proven analytical skills
- Proven critical thinking skills
- Strong organizational skills
- Detail-oriented
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.00 per hour. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter.
Location
Williamsville, New York, United States of America