Onboarding Intern

Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. 

Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Position Summary

The Onboarding Intern will support the ADAS Map Onboarding team at Opus IVS by assisting in customer service, documentation, and cross-functional coordination. This role provides an excellent opportunity to gain hands-on experience in customer support, technical training, and CRM documentation while working closely with various teams.

Responsibilities:

• Support with outbound phone requests to clients and provide timely assistance.
• Document customer interactions within our CRM system for record-keeping.
• Assist in providing remote training sessions to help customers fully utilize tools.
• Follow up on client technical issues and escalate when necessary.
• Help integrate tools into client systems and monitor usage reports.
• Review customer sessions and assist with subscription and billing processes.
• Collaborate with interns on the Product Success, Manufacturing, and Software teams on special projects.
• Perform other duties as assigned.

Qualifications: 

• Pursuing a Bachelor’s degree in Business, Communications, or a related field.
• Excellent communication and organizational skills, with keen attention to detail.
• Experience utilizing Microsoft Office.
• Interest in learning about CRM systems, sales processes, automotive technology, etc.
• Ability to adapt quickly and thrive in a fast-paced environment.

WHAT WE OFFER:

• Competitive Pay: We know your value and we’re not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear.  The employee frequently is required to stand, walk and sit.  The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.