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Technical Product Manager

Another Source
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Another Source’s client, the University of Idaho, is recruiting a Technical Product Manager to join their team. An exciting opportunity for a service management professional to step into product leadership at a mission-driven university. The role offers full remote flexibility, ownership of key enterprise service platforms, and the chance to shape service delivery across campus while contributing to meaningful innovation and growth. 

   

Here’s a little about the University of Idaho and the position they are recruiting for:   

The University of Idaho is committed to innovation and excellence, driving impactful research and education across various industries. Through cutting-edge programs in digital learning and continuing education, the university provides accessible and forward-thinking opportunities for students and professionals alike. Learn more about the University of Idaho here: https://www.uidaho.edu/about  

   

What you will be doing:   

Join us at the University of Idaho as a Technical Product Manager overseeing our Enterprise Service Management (ESM) product portfolio. In this role, you’ll collaborate with key stakeholders and partners to streamline service delivery across the organization, lead the development of new features, and work alongside cross-functional teams to deliver impactful projects. Your expertise will ensure the seamless operation of our IT services, playing a critical role in advancing the university’s mission and supporting our community.   

 

Provide Vison and Leadership for a Product or Product Portfolio 

  • Serving as the Subject Matter Expert (SME) for a Product or Portfolio of related Products  
  • Understanding of available Enterprise Platforms  
  • Understanding of and representing user needs.  
  • Defining a vision for a product and creating product roadmaps  

 

Provide Product Ownership and Project Management 

  • Ensuring development projects and software deployments meet business requirements and goals, fulfill end-user requirements, and comply with all applicable security, privacy, audit requirements and regulations and delivered with the highest quality.  
  • Managing the product lifecycle, creating upgrade and testing schedules and coordinating regression, QA and UAT testing  
  • Managing a product backlog, gathering requirements and user stories, prioritizing tasks, monitoring progress, and providing feedback.  
  • Developing technical design documents, architectural diagrams and process flows by collaborating with peers and team members.  

 

Manage Key Partner Relationships 

  • Representing organizational IT in meetings related to your supported product family.  
  • Creating and promoting a culture of excellent customer service.  
  • Establishing and maintaining ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.  
  • Maintaining relationships with technology vendors for the department and/or business owners.  

 

Manage Key Partner Relationships Support Enterprise Service Management (ESM) applications and provide reporting 

  • Advising University partners and stakeholders on the best use of Enterprise Service Management (ESM) technologies in response to business needs.   
  • Developing and maintaining knowledge and understanding of the composition of ESM related technologies, including modern front-end and integration development languages and frameworks.  
  • Participating in the design and configuration of items in the Service Catalog, including defining workflows, approvals, and service request processes.  
  • Providing technical support for the ESM platform, troubleshooting issues reported by users, and collaborating with support and development teams to resolve system bugs and performance issues.   
  • Creating and configuring reports, performance analytics, and dashboards to provide insights into system usage, service performance, and key metrics  

 

Required Qualifications:  

  • Three (3) years of experience working with software applications in a technical or functional support role.  
  • Prioritizing work and ensuring projects and workloads are completed on time 
  • High school diploma or equivalent.  

  

Preferred Qualifications:  

  • Five or more years of experience in a technical or functional leadership role.  
  • Bachelor’s degree in Business, Management of Information Systems, Information Technology, or a related field.  
  • Agile Certification (e.g., Product Owner, Scrum Master or similar).  
  • Agile certification and knowledge of Agile frameworks 
  • Project management certification (PMP-PMI or similar) 
  • ITIL Certification.  
  • Experience in an educational organization.  
  • Familiarity with:  
  •  ESM tools such as TeamDynamix, Jira or ServiceNow  
  • Using enterprise reporting tools such as Argos and Power BI  
  • Project management tools such as Jira, Azure DevOps, MS Project  
  • Modern API development with web services  
  • Source Code Control / Versioning tools (e.g., Git).   

 

What’s in it for you:  

The anticipated yearly salary is $85,000 - $90,000. 

While this position can be fully remote, relocation assistance is offered for those interested in relocating to the area. 

  

The University of Idaho offers a comprehensive benefits package for full-time staff, including:  

  • Health, dental, and vision insurance  
  • Retirement benefits  
  • Professional development and tuition assistance  
  • Paid time off and holidays  

Learn more about the benefits here: https://www.uidaho.edu/human-resources/benefits  

  

Equal Employment Opportunity and Non-Discrimination:   

The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.  

   

Another Source works with their clients, on a retained project basis.  We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.