Client Technologies Specialist IT Intern - Summer

Position 

Client Technologies Specialist IT Intern - Summer

Location 

US format: Auburn Hills, MI 

All other locations format: City, Country 

About us 

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.  

Our Culture  

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.   

Career Opportunities  

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now! 

Job purpose 

The Client Technologies Specialist IT Intern - is primarily responsible for IT Customer environment,  

Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).  The Client Technologies Specialist Intern also provides on-site support for the IT infrastructure teams as needed. 

Key responsibilities 

Service Delivery Responsibilities 

Helps to build and maintain good relationships with staff and IT infrastructure teams 

Ensures quality services are performed to the agreed SLA 

Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing 

Understands Incident, Problem and Change Management principles   

Ensures first class IT Service Delivery across locations for infrastructure services  

Ensures that remote and on-site support issues are resolved to customers satisfaction 

Support the setup of processes around Service Management  

Client & Asset Service Responsibilities 

General Computer Desktop & Laptop support  

Configure new and existing devices according to corporate standards for deployment 

Desktop Application installation and troubleshooting 

Maintain Licenses Management and version control 

Hardware Refresh Project involvement 

Maintains client security settings (e.g. admin rights, software installs, etc.)  

Support staff by phone, email, chat, etc. 

Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed  

Support of Local Production/Manufacturing Connectivity   

Printer installation, configuration & support