Operations Intern

Operations Intern

(​UNPAID INTERNSHIP)

REMOTE/VIRTUAL

The intern decides the number of hours per week that fits the intern’s schedule, typically 5, 10, or up to 20 hours per week; as well as the length of the internship experience, typically 1-12 months based on intern availability and goals. Interns may not exceed 20 hours per week, to facilitate equitable, flexible, and sustainable engagement. We also provide documents to help you facilitate obtaining academic credit at your institution, associated with the internship, if desired. [Note: We entered a year for the length/timeframe of the temporary internship, to give you maximum flexibility; the actual temporary dates and timeframe are up to you — you will determine how long you will spend with us; such as a portion of a summer or semester, or an entire year.]
 

Position Overview

As an Operations Intern, you will design, maintain, and enhance the systems that keep our teams flowing smoothly across Heart Prosper P.C., My Heart Spark Foundation, Inc., Dr. Brown Cares Studio, Preventive Cardio-Oncology LLC, and related projects.

Your work will support project management tracking, digital resource organization, workflow documentation, and internal operations alignment.

You will also lead or co-lead project management initiatives—supporting our teams in meeting milestones, launching projects, and improving efficiency.
 

Key Responsibilities

• Build and maintain project trackers (Notion, Airtable, Google Sheets)
• Track tasks, deliverables, deadlines, and blockers across teams
• Maintain organized shared folders, SOP libraries, and internal documents
• Write Standard Operating Procedures (SOPs) for recurring processes
• Coordinate team check-ins, project updates, and reflection cycles
• Support onboarding and operations improvements
• Collaborate with leadership on system upgrades or redesigns
• Document project progress and lessons learned
   

Preferred Skills

• Strong organizational and systems thinking skills
• Proficiency with Google Workspace, Notion, Airtable (or willingness to learn quickly)
• Clear, professional communication
• Detail orientation and timeline awareness
• Curiosity about workflow improvement and project leadership

Learning Outcomes

• Build real-world project management systems
• Facilitate intern project flow and team updates
• Develop skills in documentation, tracking, and leadership support
• Graduate with portfolio artifacts like trackers, SOPs, and team timelines
   

Mission Alignment:

• Our company also collaborates with the mission-aligned nonprofit research, patient advocacy, and education, organization My Heart Spark Foundation Inc, which is also known as the Heart Spark Research & Innovation Institute. You will also have the opportunity to volunteer with the nonprofit if desired.

If you advance to the final step in the application process, then you will be asked to sign an internship agreement contract, and will then receive access to your onboarding materials.

Note that you will have the opportunity to also participate in other internship roles that interest you.

Here, you won’t just observe—you’ll contribute to meaningful work from day one. Our team is built on collaboration, curiosity, and trust. Every project connects to something bigger: improving care, sharing stories that matter, and building tools that change lives. You’ll be supported by mentors, surrounded by peers, and invited to lead. Whether you’re exploring research, design, advocacy, or innovation, you’ll find purpose in every task—and clarity in every step forward. This is a place to grow, make an impact, and discover what you’re capable of.

We have a variety of roles that you can select from. 

The list of roles is below.
 

1. Research Intern

Supports academic, clinical, and community-based research projects. Responsibilities include literature review, IRB documentation, data handling, and manuscript assistance.

2. Communications Intern

Manages internal and external communication strategies including email campaigns, newsletters, social media support, and messaging templates.

3. Educational Content Intern

Develops health education materials, digital learning tools, CME resources, and curriculum visuals for patients, providers, and internal teams.
 

4. Patient Experience Intern

Improves virtual patient navigation by enhancing onboarding tools, refining communication scripts, and collecting patient feedback.

5. Patient Advocacy Intern

Creates and adapts outreach materials for diverse patient populations, supports survivor engagement, and co-develops advocacy resources.
 

6. Web & App Development Intern

Designs and builds no-code/low-code tools for clinical care, education, and research navigation using the comprehensive Wix platform.

7. Technology & Tools Intern

Maintains dashboards and operational platforms such as Notion, Airtable, or Google Workspace to support team infrastructure and knowledge sharing.
 

8. Scheduling Systems Intern

Coordinates scheduling flows for appointments, meetings, and programs using Calendly and Google Calendar, and supports SOP documentation.

9. Billing & Reimbursement Intern

Simulates billing workflows, researches CPT/ICD-10 coding, and compiles payer policy summaries for financial documentation.

10. Insurance Navigation Intern

Contacts insurance carriers to verify plan participation, gathers credentialing info, and tracks benefits and communication scripts.
 

11. Credentialing & Licensing Intern

Researches medical licensing requirements across states, supports documentation, and tracks renewals for compliance across organizations.
 

12. Operations Intern

Builds and maintains systems, templates, and shared folders for intern operations, onboarding, and team alignment across Notion and Drive.

13. Quality Improvement Intern

Designs and distributes surveys, identifies process bottlenecks, and proposes enhancements based on feedback and workflow audits.
 

14. Leadership & Team Development Intern

Coordinates onboarding flow, leads student engagement activities, supports peer mentorship, and fosters team cohesion.
 

15. Community Engagement & Storytelling Intern

Gathers, writes, and shares impact stories, social narratives, and personal reflections across platforms to uplift the mission.

16. Grant Writing Intern

Researches funders, drafts LOIs and grant narratives, and organizes supporting documentation for applications and reporting.

17. Medical & Scientific Manuscript Intern

Drafts, edits, and formats manuscripts for submission to peer-reviewed journals under faculty supervision.

18. Notion Intern

Designs dashboards, templates, databases, and shared views within Notion to manage team structure, intern progress, and deliverables.
 

19. Community Ecosystem Intern

Conducts user research with clinicians, supports digital platform growth, and enrolls participants in a professional digital network.

20. Clariovera Tools Outreach Intern

Promotes tool adoption inside the Clariovera ecosystem by onboarding users and tracking participation in The Circle, Sparkboard, and Compass.

21. Pitch & Funding Strategy Intern

Creates pitch decks and visual assets for programs, startups, and funding initiatives. Assists with investor communication and outreach.

22. Community Listening & Human-Centered Design Intern

Conducts interviews and journey mapping with users to improve service design and support patient and stakeholder-centered innovation.
 

23. Learning Management Intern

Structures content for online courses or LMS modules, assists in quiz development, and builds educational flows in Notion, Kajabi, or Thinkific.
 

24. Event Planning & Coordination Intern

Organizes virtual events including research showcases, onboarding sessions, and funder meetings, handling logistics and follow-up.

25. Audio/Video Production Intern

Produces and edits educational and promotional media including tutorials, reels, podcast clips, and pitch presentations.

26. Customer Experience / User Support Intern

Evaluates onboarding and tool clarity from a user perspective, identifies confusion points, and builds support documentation.
 

27. Social Media Content Intern

Creates and schedules branded posts for platforms like Instagram and LinkedIn. Supports outreach campaigns and post design.
 

28. Data & Analytics Intern

Analyzes usage metrics, survey data, and engagement logs to build dashboards, summaries, and visualized reports for internal use.

29. Digital Marketing Intern

Supports SEO, email funnels, website optimization, and analytics reporting. Helps grow audience and drive conversions through digital channels.
 

30. Publishing & Studio Production Intern

Manages the formatting, organization, and delivery of illustrations, manuscripts, and visual assets for publishers and clients in children’s publishing.