Help Desk Technician Intern

Help Desk Technician  Intern

We are an Environmental Consulting company seeking a I.T. Helpdesk Support Technician Intern to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). 

Primary Responsibilities:

• User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data.

• Technical Support: Provide desktop and laptop support, including imaging and re-imaging devices, coordinating shipping, delivery, and returns of IT equipment. Provide remote and on-site support, particularly for overseas team members.

• Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction.

• Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes.

• Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades.

• Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times.

Work Environment, Hours, & Benefits:

This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. .

Help Desk Qualifications / Skills & Requirements:

• Problem-solving skills

• Basic Computer & LAN knowledge

• Excellent verbal and written communication skills (English proficiency required)

• Documentation & Procedure skills

• Operating systems knowledge

• Phone skills

• Customer service focus

• Quality Focus

• PC proficiency (Microsoft Operating Systems, Microsoft Office)

• On-Prem & Azure Cloud knowledge

Preferred Qualifications (Not Required):

• Linux & Mac OS knowledge

• Bilingual (Hindi/Telugu) proficiency, though English is mandatory

• Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent

• Prior information technology or operating systems experience preferred

• Familiarity with basic office software (Windows, Office, Word, Excel, Outlook)

• Prior experience or coursework related to IT help desk, desktop support, or systems administration is a plus

What We Value:

• A passion for learning new technologies and applying them to solve problems.

• Leadership abilities, particularly in managing and supporting overseas team members during off-hours.

• A proactive approach to IT support and a dedication to improving both systems and customer experience.

Why Join Us?

This role offers a chance to grow your technical skills, gain valuable hands-on experience, and lay a solid foundation for future career opportunities in IT. With the added responsibility of leading overseas teams during non-traditional hours in a flexible hybrid work environment, this position provides a unique opportunity for career growth.